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About Us
Our Philosophy
Our philosophy is simple but powerful - we believe in treating our customers how we would want our moms to be treated. This belief guides our approach to every interaction, every service, and every repair.
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At Japanese Auto Works and Service, we hold ourselves to high standards, providing dealership-quality services without dealership prices. We care for your vehicle as if we are putting our own family in the car, always prioritizing safety and quality. It's not just about fixing cars for us – it's about building trust and relationships with our customers and bettering our community.
About Us
Quality Service is Our Family Tradition
Born and raised on Hawaii island, we, Hermin and Paulette Gantala, are the proud owners of Japanese Auto Works and Service. We're not just business owners, we are dedicated auto professionals who have turned our passion for cars into a lifelong commitment to serve our Kona community.
Hermin's Journey
As an ASE master certified technician, Hermin brings to the table 19 years of extensive experience in the automotive industry. Sought after to open up the Mercedes Benz Kona Service Center with Paulette and becoming Mercedes-Benz and Sprinter trained and certified. He worked at Big Island Toyota where he held Toyota top certification and training, even becoming hybrid certified. His passion and expertise have seen him work at Big Island Honda earning Top Tech honors in 2014 and reaching master technician certified from Honda. Earning an associates degree from Universal Technical Institute in 2005 and graduating from Kohala High in 2004.
He has earned valuable experience and dealership certifications along the way,
adding to his vast repertoire of skills.
Hermin's journey is defined by his dedication to his craft and just loving what he does.
Paulette's Path
Paulette’s journey in the automotive industry spans over 24 years, Culminating in the co-opening of the Mercedes Benz Kona Service Center with Hermin. Her service advising flourished at Big Island Honda and Big Island Toyota, Attending college with automotive mechanics courses, finally getting her bachelor's degree in Business management. Graduating from Konawaena High in 2000. Her first job was at Kailua-Kona Chevron, being a full service attendant. Over the years, she has honed her skills across various roles from mechanics to detailing but finally finding what she loves to do by being a service advisor and helping people with their car needs.
