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About Us
Our Philosophy
Our philosophy is simple but powerful - we believe in treating our customers how we would want our moms to be treated. This belief guides our approach to every interaction, every service, and every repair.
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At Japanese Auto Works and Service, we hold ourselves to high standards, providing dealership-quality services without dealership prices. We care for your vehicle as if we are putting our own family in the car, always prioritizing safety and quality. It's not just about fixing cars for us – it's about building trust and relationships with our customers and bettering our community.
About Us
Quality Service is Our Family Tradition
Born and raised in Hawaii, we, Hermin and Paulette Gantala, are the proud owners of Japanese Auto Works and Service. We're not just business owners, we are dedicated auto professionals who have turned our passion for cars into a lifelong commitment to serve our Kona community.
Hermin's Journey
Hermin's journey is defined by his dedication to his craft. As an ASE master certified technician, Hermin brings to the table 19 years of extensive experience in the automotive industry. His passion and expertise have seen him work at Big Island Honda and Big Island Toyota, earning valuable experience and dealership certifications along the way. He's also been Mercedes Benz and Sprinter trained and certified, adding to his vast repertoire of skills.
Paulette's Path
Paulette’s journey in the automotive industry spans over 24 years, beginning at Kailua-Kona Chevron. Over the years, she has honed her skills across various roles, from auto painting and detailing to administrative work. Her administrative prowess flourished at Big Island Honda and Toyota, eventually culminating in the co-opening of the Mercedes Benz Kona Service Center with Hermin.
